Corporate IT
Your expertise matters
As a member of the RIM Corporate IT team, your ideas, experience and dedication will help keep RIM number one in its industry worldwide. You will work closely with industry leaders and take on significant responsibilities early in your career at RIM.
This team supports and delivers IT services, technology and infrastructure to RIM employees worldwide, to allow them to effectively and efficiently provide services, products and support to RIM business units and external RIM customers.
Corporate IT is comprised of a number of teams, including:
Business system implementations and support: This group provides IT customers with the business and information management systems that enable their business processes.
Hosting services provides IT customers with a secure, managed environment to store business-enabling applications and tools. This includes data centre services and web hosting services.
Desktop services and support provides IT customers with the desktop tools required to fulfill their day-to-day responsibilities. This includes standard devices, mobile devices, imaging services, desktop phone services and desktop management.
Shared services provides IT customers with the technical infrastructure required to function in their day-to-day responsibilities. This includes: data LAN, WAN, telephony, storage, Internet/intranet, email and messaging.
Professional services provides IT customers with the technical and professional support services required to maintain their current and meet their future business requirements.
Here are some of the positions you’ll find within the Corporate IT area:
IT Service Desk Representatives
The IT Service Desk Rep plays an integral role in the employee's overall IT satisfaction experience. Members of the IT Service Desk Team are responsible for resolving or escalating RIM employee incidents of a technical or business process nature.
IT Service Desk Reps work closely with all IT groups and internal customers to identify, investigate, diagnose, and research solutions to technical problems. Responsibilities include monitoring infrastructure, application and network incidents. The Representatives also install, configure and repair laptops, wireless devices and other hardware peripherals.
SAP Functional Analysts
SAP Functional Analysts liaise with super users and business users to deliver customized solutions and perform business process analyses to identify improvement opportunities. Their additional responsibilities include:
- creating business process documentation and test scripts
- aiding in the development and implementation of project plans
- leading and participating in all materials management and warehouse management initiatives
- creating and conducting test plans
Systems Administrator
Systems Administrators at RIM assist in the management and support of production environments. The Systems Administration team works with other organizations to plan and roll out systems on multiple platforms such as HP, Sun and Intel. This role provides technical audits and generates documentation for new and existing systems
