Press Release
October 1, 2003
Antenna Software Unveils J2ME Technology Enhancements and Support of Amdocs ClarifyCRM 12
Advanced functionalities deliver robust customer service management features on Java-enabled mobile devices
New York, NY - Antenna Software, Inc., a leading provider of wireless solutions for the mobile field service industry, today announced key enhancements to its A3™ for ClarifyCRM mobile enterprise solution, which now supports the latest J2ME technology and the recently announced version of Amdocs ClarifyCRM 12. Antenna's full-featured A3 application enables users to gain real-time access to Amdocs ClarifyCRM 12 and manage critical customer-facing business processes via any Java-enabled wireless device, including cell phones, PDAs, as well as RIM BlackBerry handheld devices (7200, 6700, 6500, 6200 and 5800 series).
Organizations using Amdocs ClarifyCRM 12 can now extend the advanced functionality of their service and support solutions wirelessly to mobile customer service representatives for an immediate view of every customer interaction and faster problem resolution. Completely integrated with the user desktop view of Amdocs ClarifyCRM 12, and requiring no changes to business processes, the Antenna A3 wireless application enables a highly efficient service delivery cycle. The result is optimized call center resources, reduced costs, increased productivity, and greater customer satisfaction.
"A3's rapid support of Amdocs ClarifyCRM 12 is a testament to Antenna's strong relationship with Amdocs and our commitment to continually deliver a superior level of support to Amdocs ClarifyCRM customers," said Karen Davis-Farage, Vice President of Business Development, Antenna Software. "It is vital that we provide compelling, leading-edge applications to key customers who have upgraded their CRM systems to match the increasing demands of service professionals. The synergistic role Antenna A3 serves between Amdocs ClarifyCRM 12 and wireless devices carried in the field is critical to the successful management of mobile enterprise operations."
Antenna A3 for ClarifyCRM provides the ability to easily and securely access critical service, inventory and logistics information, manage activities, order parts, and update cases and sub-cases directly from a wireless device or Web browser. The Antenna A3 wireless application seamlessly integrates into Amdocs ClarifyCRM, using native Clarify Business Objects. It enables organizations to leverage existing business processes and data structures and requires no additional coding. In addition, by supporting J2ME's secure and robust application environment, Antenna A3 for ClarifyCRM offers organizations a choice of today's leading devices and a future-proof mobile enterprise strategy.
"The offering of Antenna A3 and Amdocs ClarifyCRM 12 helps our customers strategically manage and wirelessly support their customers with actionable, customer-driven data," said Peter Hurst, Vice President Clarify Marketing and Business Strategy at Amdocs. "Increased availability of valuable insight into client needs maximizes every service interaction and drives customer loyalty."
About Antenna Software
Founded in 1998, Antenna Software is the leading provider of integrated wireless solutions for the mobile field service industry. Headquartered in New York City, Antenna's products enable field service providers to profitably deliver high-quality service to their customers. Antenna supports a growing client base of leading service organizations across North America. Key partners include Accenture, Amdocs, AT&T Wireless, Cingular Wireless, Click Software, HP, Intermec, Microsoft, Motorola, Oracle, PowerSource, RIM, Siebel Systems, SkyTel, and Symbol. For more information about Antenna Software, call 1-888-723-2832 or visit www.antennasoftware.com.
The trade marks and service marks of Amdocs, including the Amdocs mark and logo and Clarify are the exclusive property of Amdocs, and may not be used without permission. All other marks are the property of their respective owners.
