Press Release
April 19, 2005
Flowfinity Wireless Launches Powerful Field Service Automation System, Actions 4.0 for BlackBerry
Wireless Enterprise Symposium, Orlando, Florida - Management System Automates Dispatches, Work Orders and Other Critical Field Service Business Processes to Improve Field Service Effectiveness
Flowfinity Wireless, a leading provider of wireless application products and platforms, today launched Flowfinity Actions 4.0, a comprehensive field service automation system that combines out-of-the-box functionality, highly configurable “action lifecycle”, enterprise application integration through Microsoft .NET, and embedded reporting. Designed for use with BlackBerry® from Research In Motion (RIM) (NASDAQ: RIMM); (TSX: RIM), this powerful management system was developed to improve the effectiveness of field service teams to reduce costs, improve revenue and provide a competitive advantage.
"In listening to our customers’ demands for deeper functionality, we recognized that simply replacing paper forms was not enough,” said Larry Wilson, Vice President Sales & Marketing of Flowfinity Wireless. “Our customers asked us to improve the performance of their field force, to enable customization and integration with their existing systems and processes, and to support the creation of reports on key performance indicators. This version of Actions was designed to meet these demands and represents a major leap forward in capabilities.”
The key features and benefits of Actions 4.0 are as follows:
- Pre-Packaged: out-of-the box functionality means quick deployment and low total cost of ownership;
- Dynamic: push information and notifications rapidly improve responsiveness in the field;
- Reliable: data on the work order or job at hand is always accessible even when offline from the network;
- Action Lifecycle: workflow framework that supports your business model;
- Adaptable: configurable to your business process and integration friendly due to Microsoft .NET technology;
- Secure: end-to-end security using BlackBerry Enterprise Server™;
- Reporting: built-in reporting with embedded license to SQL Server 2005 Reporting Services means your management team always knows how the team is performing and how to improve profitability.
"Flowfinity Actions with BlackBerry has allowed Dataco to improve customer service by closing service orders within minutes versus 8 hours. We found a huge decrease in stress levels in the office – less time on the phone and more time closing servicing orders for our client – therefore making clients extremely happy and reducing the number of calls to our office,” said Monique Pellerin, Operations Manager, Dataco Utility Services. “We are able to meet customer’s needs in a more efficient manner – therefore giving us a competitive advantage over competition."
Flowfinity Actions 4.0 will be showcased at the Wireless Enterprise Symposium 2005 in Orlando (visit booth #138), a conference hosted by Research In Motion (RIM) (NASDAQ: RIMM); (TSX: RIM).
About Flowfinity Wireless
Flowfinity Wireless provides business applications to improve the productivity of mobile professionals in the areas of field service, inspections, sales, and inventory management. The Flowfinity Solution Platform enables Systems Integrators and Independent Software Vendors to build deep and powerful solutions by leveraging the Microsoft .NET platform and Microsoft Visual Studio. Flowfinity is a technology partner with Research In Motion (RIM), Microsoft, Borland, Sun and IBM. Today, Flowfinity has a growing base of customers and partners in the United States, Canada, Australia and Europe. Reach Flowfinity Wireless at www.flowfinity.com.
The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties and trademarks of Research In Motion Limited.
